Communication

Presentations – Data, Graphs, & Tables

Today companies use ahuge amount of data. What is important is that the presenter focuses on moving from just presenting the data – to presentingmeaning and insight and as such adding value.

Participants will:

  • Focus on meaning not the numbers.
  • Choose the right visual format.
  • Designing tables and charts.
  • Ideas that help numerical clarity.

Presentations – Slide Design Principles

A good slide is one which supports the speaker when they are presenting. It should be clear, easy to follow, not be overload as well as looks professional. There are certain design principles that if learnt and implemented then your slides will be effective and help you get results from your presentations.

Participants will:

  • Remove bullet points from most slide.
  • Learn how to choose and work with pictures.
  • Learn how to design infographics that get to the point and are memorable.
  • Get the most out of PowerPoint
  • Learn to apply design principles to slides.

Presentations – using PREZI

Prezi is a cloud-based presentation tool that can be used as an alternative to traditional slide making programs. Prezi makes use of one large canvas that allows you to pan and zoom to various parts of the canvas and emphasize the ideas presented there.

Participants will:

  • When to use Prezi and not PowerPoint.
  • Main advantages of Prezi and Prezi Next.
  • Getting started and creating presentations.
  • Making use of the best features.
  • Avoiding visual ‘seasickness’.

AVOIDING – Death by PowerPoint

We’ve all been there straining to keep our eyes open during a presentation which seems to go on and on. The screen glows with a seemingly endless series of slides and charts, bullet point after bullet point.

Participants will:

Participants will:

  • Don’t blame the tool, PowerPoint is great if used correctly – key usage tips.
  • Alternatives to boring bullet points.
  • Using visuals to support messages.
  • Structure and storytelling.

PowerPoint – Tips and Tricks

PowerPoint is full of features which allow you to present information in a concise and exciting format. Most presenters, however, only scratch the surface of all that is available when creating a PowerPoint presentation.

Participants will:

  • Advanced text editing.
  • Adding and using graphical elements.
  • Best practice – Charts, tables, and objects.
  • Key delivery features – split screen etc.

Talking without Speaking – Body Language

Everything you need to know about body language, managing your own and reading others,  in the workplace. You’ll learn how to read facial expressions, gestures, posture, and body movements.

Participants will:

  • Eyes and micro expressions
  • Your career is in your own ‘hands’
  • Body language when presenting
  • Key tips for meetings, networking,presentations, and interviews.

PowerTalk – Structuring Information

The best way to get a message across in a clear and understandable way is to structure the information so that the recipient understands it and can act.

Participants will:

  • Learn how to structure a message when they want to share information.
  • Learn how to structure a message when they want to be assertive and convince the audience.
  • Practice these structures and receive peer feedback and performance improvement tips.

PowerTalk – Getting to the Point

FACT – Speakers who ‘get to the point’ are listen to, get their message across, and they are better able to persuade their audience to agree with them.

Participants will:

  • Learn how to avoid information overload.
  • Be able to Structure information.
  • Learn how to ‘Think on your feet’.
  • Use framing for the specific audiences.

PowerTalk – Messages that Stick

For messages to stick your audience needs to pay attention, care about your message, understand, remember, and believe you and most of all want to and be able to take action.

Participants will:

  • Establishing your credibility.
  • How to inject the unexpected.
  • Making your message concrete.
  • Using emotions and storytelling.

Assertive Communication

Communication is one of the most important and impressive skills in business life. The difference between success and failure can often come down to the quality of communication. Being assertive is an essential skill to have and to know when to use.

Participants will:

  • Being assertive and assertive techniques.
  • Learn how to say “No” without having to change who you are.
  • Communicating with difficult people.
  • Learn polite ways of being direct.

Asking Quality Questions

Really successful relationship builders and influencers

understand the importance and value of the well timed,well-structured, and appropriate question.

Participants will:

  • Understand why good questions matter.
  • Learn to ask open and closed questions.
  • Develop probing and clarification skills to get and develop further information.
  • Learn and practice the Socratic technique.

Developing Listening Skills

What you hear and understand, is easily more important than what you say.  Learning to listen better is the best time-investment you can make to improve your communication skills

Participants will:

  • Test their “Listening I.Q.” in an unpressured, useful way.
  • Uncover the cognitive skill that’s at the core of good listening.
  • Learn the valuable “listener’s vocabulary.”
  • Practice good listening techniques, 1:1.

Building Rapid Rapport

We can use techniques to help us build rapport more quickly when we meet people for the first time, and to help us with those whom we don’t get on with.

Participants will:

  • Practice different ways to ‘match’ people and experience the powerful effects this can have.
  • Explore the filters people use to make sense of the world and how to recognize and adopt them themselves.
  • Discover how to lead people from unhelpful emotional states to more positive ones.

Overcoming Resistance and Push-Back

Resistance can take many forms. The key to overcome it lies in understanding their position and then presenting the benefits of your idea to them in terms of what they value.

Participants will:

  • Learn how to Identify resisters’ interests.
  • Be able to listen to resisters’ concerns.
  • Ensure consistent verbal and non-verbal messages that help you persuade.
  • Present resisters’ viewpoints before their own.

Writing Effective e-mails

A good email opens doors and keeps them open.  A bad long and confusing email gets deleted or ignored too often to even be worth the trouble of sending.

Participants will:

  • Learn the key 5 rules to constructing a result-generating email.
  • Learn to distil your message so that busy people can digest it.
  • Learn the key questions to always ask before you hit “send.”

Documents and Reports – Layout for Impact

Many times, the best way to share information is in the form of a report. If the report is not clear and to the point then the chance of being read and understood and hence acted on decrease dramatically.

Participants will:

  • Feel more confident with a professional report.
  • Learn how to be clear, concise, and effective.
  • Know how to self-edit easily and painlessly.
  • Learn how to produce SLIDEDOCS.

Sales for Non-sales People

Today in business almost everyone is involved with selling in some way. Even if this is only indirect sales and your job is not a salesperson, you must still ‘sell’ yourself, your ideas and sell the added value you bring to each situation.

Participants will:

  • How to develop a ‘sales’ mindset.
  • Understand differences between features and benefits
  • Question to understand customers’ needs.
  • Learn some simple but powerful sales tips.

Sales for Non-sales People

An effective sales pitch isn’t a monologue. It’s a dialogue. A great pitch is one where you ask questions, listen to the prospect, and offer them a solution to a problem.

Participants will:

  • Understand your own value proposition
  • Learn how to make your prospect like you, your company, and your products
  • Learn how to build a pitch so you solve your prospects problems
  • Learn how to quickly gain, trust and credibility.

Increasing Customer Satisfaction

Customer service and being customer focused are often spoken about but rarely is action taken. Exceptional customer care means exceeding the expectations of our customers. This requires us to know what our customers’ expectations are and to have the tools and capabilities to exceed them, and deliver satisfaction.

Participants will:

  • Learn to eliminate customer turn-offs
  • How to add emotional value to interactions
  • Learn to create the perception of a difference
  • Understand ‘Moments-of-truth’ and leverage opportunities.